TeamSoftware Solutions

Hi Scott, Apologies for the long delay in replying, it takes a little while for changes like this to be agreed on further up the chain. We have now implemented your suggested change with regards to having Windows Explorer shell running in the background. We've added the couple of suggested lines in ...

Thanks as always Scott. I've passed the info back to our P&I team, so will wait for them to come up with a change for our OPACs.
Will keep you posted.

Hi Scott,

I've just asked our Platform & Infrastructure team. The application is launched in place of Windows's explorer.exe via Group Policy (screenshot attached).
All computers in question have 8GB RAM with 1-2GB system paging file. They also have Intel i5 2.2GHz processors.

Regards,
Phil W

Hi Scott, So after a week of the new version being in place, I've checked the event logs of our three OPAC machines. Unfortunately it is the same as before, it still crashes leaving the machines at a blank desktop which subsequently requires a restart to make the machines useable again. In the past ...

Hi Scott, Yes apologies for the mix up, I'm not sure why I put v3.05.9 in the initial details. It was definitely v3.05.10 and the x64 version. Thanks for the update about the beta release, I've downloaded that and amended our PWB.ini with the additional setting you suggested [Browser] ExitPage=about...

Hi Scott, As indicated in an earlier post, this issue happens on machines regardless of the version of PWB (v3.0.5.10 and 3.0.5.8 ). We put v3.0.5.10 on as a test to see if that would fix the issue. I noticed in the ReadMe.txt for version x.10 that there were some options added that were undocumente...

Hi Scott, many thanks for the assistance. I've just checked PWB on one of our machines (we copy the same one to all machines but alter the RegistrationNumber accordingly) and all of those settings are already as you stated. The only slight exception is that InactivitySeconds=30 so am I right in assu...

Hi Scott. We don't have the computer restart between patrons, we use the timeout setting in the PWB settings as the machines don't get regular/heavy use. The PCs restart every 24 hours as per our company policy. Do you have any insight on how we could get PWB to close and/or clear the cache between ...

Hi Scott, Thanks for the reply. That's our problem as it seems the application crashes at indeterminate times and each one (OPAC machine) is different. It's never at the same time every day for example. It always happens when not in use and there are no errors/warnings or other notable events preced...

Hi, I'm wondering if someone could please assist us with our Library "OPAC" machines? We've received reports that our machines have been stuck at a black screen and upon further investigation we've discovered that the PWB.exe application is crashing and causing the PCs to revert to a blank...