TeamSoftware Solutions

When we go to run a report off a website the PWB Crashes when the Crystal Reports 11 viewer ActiveX is running. The report says it is being created but then crashes.

We are using PWB CEF 3.0.5 RC5c. The Site opens in an IE Tab, as it is not compatible with Chrome.
The computer is using Internet Explorer 11, Windows 7.

Found this Erro in the Application Logs:

Log Name: Application
Source: Application Error
Date: 2016-12-01 8:29:46 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PDLABPC4.gghm.net
Description:
Faulting application name: PWB.exe, version: 3.0.5.0, time stamp: 0x582ccbcc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1f625090
Faulting process id: 0x7690
Faulting application start time: 0x01d24a6f7351b742
Faulting application path: X:\PWB\WHCA-OFFICE2010-URL\PWB.exe
Faulting module path: unknown
Report Id: 398bdb8c-b7ca-11e6-a521-a41f725c9921
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-01T13:29:46.000000000Z" />
<EventRecordID>38622</EventRecordID>
<Channel>Application</Channel>
<Computer>PDLABPC4.gghm.net</Computer>
<Security />
</System>
<EventData>
<Data>PWB.exe</Data>
<Data>3.0.5.0</Data>
<Data>582ccbcc</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>1f625090</Data>
<Data>7690</Data>
<Data>01d24a6f7351b742</Data>
<Data>X:\PWB\WHCA-OFFICE2010-URL\PWB.exe</Data>
<Data>unknown</Data>
<Data>398bdb8c-b7ca-11e6-a521-a41f725c9921</Data>
</EventData>
</Event>

If you use PWB 3.05.0 IE with an unedited INI file does the site work?

--Scott

Yes, I have tested with a new IE V3.0.5.0 RC5. With no changes all defaults and still has the same issue.

It crashes.

If you run Internet Explorer on the same computer logged in as the same user that is running PWB, does IE work as expected?

Try adding or changing the following setting in the INI file.

[Browser]
IEBrowserEmulation=7000

- or -

[Browser]
IEBrowserEmulation=9000

This will set the underlying Internet Explorer to compatibility mode.

--Scott

Using both the IE and CEF version, I got the same problem when I added the Browser Compatibility Mode.

It does create some dump files but they are to large to attach.

If you run Internet Explorer on the same computer logged in as the same user that is running PWB, does IE work as expected?

--Scott

Yes, in a standard IE Window it works. Only in PWB does it crash.

Does the site work with PWB v2?

--Scott

I have tested using the V2.1.1.10b version and it still crashes when I go to run the report.

Is it possible for us to test the site directly, or a similar site exhibiting the error, from our development computers?

--Scott

This is an internal site, so you would not be able to access externally.

However if you need to setup a Teamviewer or Web Ex, I can setup a computer in our environment to test off.

Unfortunately we need to test the site directly while running PWB in order to debug the source code on our development computers to find what is causing the error.

Does the site open a new tab/window then it crashes? If so, you can try the following setting to prevent PWB from initializing the new window.

[Browser]
DisableNewWindowInit=True

--Scott

This seems to have created a new set of problems. With that turned on when I go to log into the website multiple new tabs spawn (about 8 or more) and the page no longer displays correctly.

The login page itself is already forced into opening into a 2nd IE Tab.