cannot read mail on AOL

[hitchingsm]

Hi,
I'm having a strange problem, my patrons can not read their AOL Mail in PWB, the messages show up but when clicked on an error comes up
An error occurred while loading the requested message
If this problem continues, please see our technical support information at
http://d03.webmail.aol.com/15106/aim/en ... d/help.asp
(I did not get anything that solved the problem)
Now the Patron CAN send mail, but nor read their mail, when I (they) open IE there is no problem reading AOL mail. there is no URL.txt nor IP.txt
I know you do not have AOL mail, I opened an free Aim account just to troubleshoot this, username hitchingsmk password jokull the account has never been used for personal email, in fact noone even has the address, you are welcome to test it on that account. I will close the account once I get this resolved.
I was going to update to PWB 2.09 to see if the newer version let the patron read the mail, but didnt know if I needed to remove my current 2.06 before installing the newer version.
I did download the updated version along with the iniupdate file.
please tell me if you have any idea what the problem could be.
Thanks,
Maria

[SecondWindow]
AlwaysOnTop=False
LimitCount=
DisableMinimizeButton=False
DisableMaximizeButton=False
DisableMoveWindow=False
DisableResizeWindow=False
DisableTitleBar=False
WindowHeight=
WindowWidth=
WindowTop=
WindowLeft=
NewPageAsHome=false
OpenInParentWindow=true
DisableUnrequested=False
StartOnDesktopMode=False
OpenDesktopModeLink=false
ShowTimers=false
ShellBarURLNewWindow=False
DisableCloseButton=False
ShowShellBar=True
StartMaximized=False
CloseChildrenOnClose=Flase
SecondWindowIndicator=(Secondary)
OpenInNewProcess=False

Thanks again,
maria

[Scott]

PWB v2.09 does work with AOL Mail as does PWB v2.06. The problem is with a setting in your INI file.

Code: Select all

[SecondWindow]
...
OpenInParentWindow=True
...

When the email is opened, it is opened in a pop-up window. With the above setting the pop-up is openeing in the same window and not a pop-up window. This is causing an error in the script because it is expecting a pop-up window to be there.

Changing this setting to "false" will correct the problem.

You can easily upgrade to PWB v2.09 by using the INIUpdate utility to update your PWB v2.06 INI file to v2.09, then copy the new PWB.EXE file over the old PWB.EXE file from the PWB upgrade download. You do not have to un-install or re-install PWB. After upgrading make sure you test your PWB implementation to ensure the new keys added to the INI file meet your needs.

By the way, thank you for including the AOL account, this made it easier for us to find the problem.

--Scott

[hitchingsm]

Thanks Scott,
It works like a charm, I'm going to fix the file on all the public PC's right now.
Maria