Getting access errors when clicking on links

[lzevnik]

We're running PWB 2.10.7, with IE8, ManageIE, DeepFreeze 5.3 Enterprise Edition, and SAM 8.5. We upgraded to 2.10.7 and to IE8 about the same time. Library patrons are getting frequent error messages on only one PC when they click on links. It's the Access.txt message, "You cannot perform this action. Access is Denied. Please see your system Administrator." Again, it only happens on one machine. It used to happen on another, but that has stopped. Things we have tried to resolve the problem include reinstalling PWB, turning off ManageIE, and backing off to IE7. In each case, the problem went away for a few days but came back. We looked to see if it was only certain web sites. Yahoo, in particular, seemed to set it off, but once it started, it would happen on just about any web site.

This is on a PC that has a fresh install of Windows XP.

[Scott]

You either need to adjust your PWB URL filter file, or turn off the PWB filtering.

[Security]
CheckURLAccess=False

If you want to adjust your filter file, log the access in the history file and add the URLs that are being blocked.

[Security]
WriteHistoryFile=True
CheckURLAccess=True
LogAccess=True

I would also upgrade to the current version of PWB by downloading the PWB upgrade distribution and copying the new EXE over the old EXE file.

--Scott

[lzevnik]

Changing the CheckURLAccess to false works, except that it allows patrons access to shared networked drives. I've changed the INI file to log the history, and we'll see what happens.

We'll do the upgrade too. We didn't know 2.10.9 was out. Thanks!

[Scott]

To only allow access to the web, set the following in the INI file.

[Security]
OnlyAccessHTTP=True

--Scott

[lzevnik]

I will give that a try and let you know what happens. Thanks!