PWB Crashes with Ancestry Enhanced Image Viewer on Windows 7
Moderators: Tyler, Scott, PWB v2 Moderator
PWB Crashes with Ancestry Enhanced Image Viewer on Windows 7
We have just upgraded to Windows 7 and I'm running PWB 2.11.1 and IE 8 here. When I install the Ancestry Enhanced Image Viewer Active X Control (mfimgvwr.ocx) it causes PWB to immediately crash (it stops responding and Windows shuts it down). Does anyone know a solution to this problem?
Thanks for the suggestion. I tried that and the problem still persists. I also tried changing out the INI file with the default one and just adding the license key and the IE emulation mode directive and the problem still occurs.
Specifically, what happens is the following. The browser goes to the page where the plugin is supposed to load. Almost immediately a pop-up appears which says "Public Web Browser (December 28, 2010) has stopped working -- A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The only reliable information I can identify in the event logs for this crash is "Exception code: 0xc0000005"
Specifically, what happens is the following. The browser goes to the page where the plugin is supposed to load. Almost immediately a pop-up appears which says "Public Web Browser (December 28, 2010) has stopped working -- A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The only reliable information I can identify in the event logs for this crash is "Exception code: 0xc0000005"
Yes. You can do the following to test it. This process will force you to create an account of sorts, but it's not a trial membership, it just grants you access to free resources on Ancestry.
Using I.E., go to the U.K. Census Free Sample page http://search.ancestry.com/iexec/Defaul ... &dbid=6600
Do a search here for last name of "Smith". Only one record will be displayed after you get through the login process.
You will be asked for your first & last names and an email address. Provide those and Ancestry will send an email to you with a password that you can use for future testing.
A record for "Ames Smith" is found. Click on "View Record." On the next page click on "View Original Image". At this point if you don't have the image viewer installed it will prompt you to install it. After it's installed you'll have to back up in IE to the page that wanted it (the image viewing page) and allow the ActiveX control to run. It should display the image in I.E. at this point.
Now repeat the process in PWB (logging in with you password that was emailed to you when prompted). You shouldn't need to download the installer again but I did get a prompt to run the ActiveX control. As soon as I did that PWB crashed.
Using I.E., go to the U.K. Census Free Sample page http://search.ancestry.com/iexec/Defaul ... &dbid=6600
Do a search here for last name of "Smith". Only one record will be displayed after you get through the login process.
You will be asked for your first & last names and an email address. Provide those and Ancestry will send an email to you with a password that you can use for future testing.
A record for "Ames Smith" is found. Click on "View Record." On the next page click on "View Original Image". At this point if you don't have the image viewer installed it will prompt you to install it. After it's installed you'll have to back up in IE to the page that wanted it (the image viewing page) and allow the ActiveX control to run. It should display the image in I.E. at this point.
Now repeat the process in PWB (logging in with you password that was emailed to you when prompted). You shouldn't need to download the installer again but I did get a prompt to run the ActiveX control. As soon as I did that PWB crashed.