Inactivity Timer not resetting in certain application

bdearlove · Post by **bdearlove** » Tue Apr 12, 2011 11:09 am

Good Day,
We have the inavtivity timer working well and correctly except for one application. This one telnet type application (MEDITECH Workstation Client 4) does not detect mouse movements or keystrokes unless you move the mouse outside of the application window.

We are having issues with users working in this application then being logged off as the inactivity timer does not notice they are working in this application.

Has anyone run into this issue before? Thanks.

[Inactivity]
InactivityTimer=True
InactivitySeconds=6400
InactivityMessageTitle=Warning
InactivityMessageFile=Inactivity.txt
InactivityAction=Execute
InactivitySoundFile=
InactivityStartOnOpen=FALSE
InactivityShowDialog=FALSE
ResetOnMouseMove=TRUE
ResetOnMouseButton=TRUE
ResetOnKeyboard=TRUE

Post by **Scott** » Tue Apr 12, 2011 3:54 pm

PWB can not detect mouse movements outside the PWB window. If there is an application in front of PWB, this can prevent the timers from being updated.

You can use the PWB idler available on the Downloads page to update the PWB timer when PWB does not have the focus.

--Scott

bdearlove · Post by **bdearlove** » Wed Apr 13, 2011 5:57 am

Ah, perfect! Thank you very much!