Can't troubleshoot denied page

[Philip - Long Beach NY]

I'm having difficulty finding out why a secure page is being denied. Its a page that pops up when a patron is logged into their account. The domain is allowed in my URL file, but when I turn on DebugAccessString no pop up is displayed, telling me what exactly was denied. In IE, the window pops up fine and since its a pop up, I turned off IE's pop up blocker in case that was the culprit, but its still happening. The patron can enter their credentials and log in, but when they want to pay their fines, the PAY link won't pop open for them to enter their credit card info, excetera, even though I've copied the whole URL into the URL.txt file. What am I doing wrong?

Thanks,

Philip

[Scott]

PWB v2 and v3 share the same filters, you may be able to use PWB v2 to get the URL that is being denied.

We will look into the "DebugAccessString" issue.

--Scott

[Philip - Long Beach NY]

Scott, thanks. If you don't experience anything odd let me know and I'll submit my .ini file if you need it.

P

[Philip - Long Beach NY]

Scott, Using PWBv2 doesn't block the page I need to come through. PWBv3 with our security lockdown tool disabled and in an Administrator account still blocks that page. I have all relevant URL's in my filter file so I'm at a loss.

Philip

[Scott]

We verified the DebugAccessString is working correctly.

You can also enable the history file with access logging.

[Security]
WriteHistoryFile=True
TrackURL=True
LogAccess=True

--Scott

[Philip - Long Beach NY]

Scott,

https://alisweb.org/iii/ecom/pay.do?sco ... e=7&tty=11

This is the URL that won't pop up: its a secure form for patrons to enter their credit card credentials. Even after adding it to my URL.txt file, PWB still won't open it. Any ideas?

[Scott]

Does it open if you turn off the filter?

--Scott

[Philip - Long Beach NY]

Does it open if you turn off the filter?

--Scott

No it does not

I'm using 3.0.2 not the beta 3.0.22

[Scott]

When I go to the URL is is asking for a Library card number. Would it be possible to email a temporary Library card number to me in order for us to test with?

--Scott

[Philip - Long Beach NY]

Scott,
Of course. I will email you my credentials

[Scott]

What is the web site URL that pops up the window with this URL?

--Scott

[Philip - Long Beach NY]

Scott,

https://alisweb.org/iii/ecom/pay.do?sco ... e=7&tty=11

This is the URL that won't pop up: its a secure form for patrons to enter their credit card credentials. Even after adding it to my URL.txt file, PWB still won't open it. Any ideas?

This one, that I posted earlier. After you log in, click on the fines link. Then click the PAY link to begin the process. The PAY link is the pop up window (that contains the corresponding URL) that is not opening.

Philip

[Philip - Long Beach NY]

I hope the pop up isn't working because of the CEF3 limitation that you alluded to here?

http://www.teamsoftwaresolutions.com/ph ... php?t=1455

P

[Scott]

Considering we have not added anything with CEF to any of the public releases I am pretty sure CEF is not the issue.

--Scott

[Scott]

Scott,

https://alisweb.org/iii/ecom/pay.do?sco ... e=7&tty=11

This is the URL that won't pop up: its a secure form for patrons to enter their credit card credentials. Even after adding it to my URL.txt file, PWB still won't open it. Any ideas?

This one, that I posted earlier. After you log in, click on the fines link. Then click the PAY link to begin the process. The PAY link is the pop up window (that contains the corresponding URL) that is not opening.

Philip

I do not see a "Fines" link, all I see is a page with 2 check boxes at the top asking for address and credit card information.

--Scott