PWB crashes on exit

[KevinK]

PWB crashes on inactivity timeout. Computer must be logged off/on or restarted to re-launch PWB.

OS: Windows 7 w/IE10
PWB: v2.11.8
PWB is running as the shell (via GPO in lieu of explorer.exe)
PWB will also crash on inactivity timeout running on the standard windows desktop. Probably an INI file setting, but I don't know which. Should I have attached my entire PWB.ini file?

PWB will restart as intended if I manually close it. This used to work perfectly with the same configuration under Windows XP w/IE8.

[Security]
RestartOnClose=True


[Inactivity]
InactivityTimer=True
InactivitySeconds=120
InactivityMessageTitle=Alert!
InactivityMessageFile="\\CMLAS\opac_files\Inactivity.htm"
InactivityAction=Exit
InactivitySoundFile=
InactivityStartOnOpen=False
InactivityShowDialog=True
ResetOnMouseMove=True
ResetOnMouseButton=True
ResetOnKeyboard=True

Any suggestions on what could be causing this?

Thanks,

Kevin

[Scott]

Do you have the following set in your INI file?

[Dialogs]
UseHtmlDialogs=True

Try changing the UNC path to a local file.

[Inactivity]
InactivityMessageFile=C:\path to file\file.html

You can also try removing the quotes.

[Inactivity]
InactivityMessageFile=\\CMLAS\opac_files\Inactivity.htm

--Scott

[KevinK]

I tried your suggestions. PWB still crashes when it times-out due to inactivity. As mentioned, this exact setup work on our Win XP/IE 8 computers.

[Scott]

Out of curiosity, if you use an unmodified INI file with just the inactivity timer enabled does it crash when the timer runs out?

--Scott

[KevinK]

Yes, it still crashes with an unmodified INI if "InactivityAction=Exit". If "InactivityAction=Home", it does not crash. But then, that is also the case with my customized INI. Also, it doesn't seem to matter if RestartOnClose=True or False. I also tried setting "EnableAdvancedClose=True", but that didn't help either.

The crashing seems to be tied to the "InactivityAction" being set to "Exit".

The reason I use the "InactivityAction=Exit" function is to clear the browser history (along with ClearCacheOnClose=True). If the "ClearCacheOnHome=True" function cleared history, I would use that instead.

Is there another way to clear history without using the "ClearCacheOnClose=True" function? Patron privacy has become paramount here at the library.

Kevin

[Scott]

I believe we have the problem narrowed down and should have a fix for it early next week.

In the mean time you can try PWB v2.11.7 which does not have the bug.

http://www.teamsoftwaresolutions.com/fi ... WB2117.zip

--Scott

[KevinK]

Yup, that did the trick. No more crashing (whew!).

Will the new exe have the same version number (2.11.? Or will you alert your customers of the release?

Thanks for your help!

Kevin

[Scott]

The new version will be 2.11.9.

We post release version in the following forum:
http://www.teamsoftwaresolutions.com/fo ... um.php?f=5

Please subscribe to this forum to receive update notices.

--Scott