Westlaw Error Message

For general issues related to PWB v2.

Moderators: Tyler, Scott, PWB v2 Moderator

Post Reply
Thomas
Contributor
Contributor
Posts: 22
Joined: Tue Feb 24, 2009 8:53 pm

Westlaw Error Message

Post by Thomas »

We have been using PWB version 2.10.6b on our public internet computers, but for some reason when our patrons went to use Westlaw they would get an error message box from PWB stating that "Access is Denied." This would happen on any link that was clicked on the Westlaw site.
However, if we log off the computer and log back on, Westlaw works without a problem. We are using Deep Freeze, so nothing else should change when logging off and logging back on.

We reinstalled version 2.0.5 and Westlaw works without a problem.

I was wondering if there was a way to find out what is causing this dialog to pop up in the newer version versus the older version.

Any Suggestions?
Thanks!

Scott
Site Admin
Site Admin
Posts: 2539
Joined: Mon Dec 16, 2002 12:31 pm
Location: Rochester, MN
Contact:

Post by Scott »

Starting with PWB v2.08 we changed to the filters to use Regualr Expressions. I would guess your PWB v2.05 filter file uses "-C:\" or something simular. The backslash in Regualr Expressions have a special meaning. For a literal backslash you need to use a double backslash. Change your filter file to the following.

-C:\\

Please see the follwing post for more information on the PWB filters.
http://teamsoftwaresolutions.com/phpBB2 ... c.php?t=13

If this does not correct the filter, please post the filter file so we can take a look at it.

You can also use the FilterCheck utility avialable on our Download page. In PWB v2.07 or newer you can use the [Security]DebugAccessString=True to determine what URL is being blocked by which string in the filter file.

--Scott

Thomas
Contributor
Contributor
Posts: 22
Joined: Tue Feb 24, 2009 8:53 pm

Post by Thomas »

Thanks! This fixed our problem!

Thomas

Post Reply