purchased a serial number? 24 hours ago and still no number!

kairgid · Post by **kairgid** » Fri Sep 26, 2003 4:09 pm

hey, my client purchased a key for a kiosk i'm working on for the Art Gallery of Windsor, (Ontario, Canada) needless to say this was at 3pm yesterday Sept25... it is now 6pm friday the next day and she tell me she has not recieved the key yet?? We really need a serial number as the show goes live saturday morning. I would really like somone to personally contact me with a serial number tonight so we can make the software active.

In the future please do not put 24 hours in your turn-around time for the purchase of the product, as it may mess up peoples "last minute" problems... better to know it will be a few days....

at any rate, can someone who works for TeamSoftware help us out ASAP????? We already left two voice mail messages, and sent an email....

Post by **Scott** » Sat Sep 27, 2003 8:18 pm

I apologize for the slowness in the turn around. Unfortunately you happened to order the one week out of the whole year we had to go out of town on a business trip and we were unable to process orders on Thursday and Friday.

Normally our turn around times for both orders and support emails are within the hour, as most of our customers will attest to.

--Scott

kairgid · Post by **kairgid** » Sat Sep 27, 2003 11:53 pm

can you please email me the key.. thanx! that way at least we can get it working on monday!

cheers

--ka

Post by **Scott** » Sun Sep 28, 2003 12:25 pm

The key was sent Saturday the 27th to Christine.

--Scott

kairgid · Post by **kairgid** » Mon Sep 29, 2003 7:31 am

excellent thank you

spragers · Post by **spragers** » Mon Sep 29, 2003 12:03 pm

Normally our turn around times for both orders and support emails are within the hour, as most of our customers will attest to.

And usually they're even quicker than that

TeamSoftware Solutions