Opening Error

sheres54tea · Post by **sheres54tea** » Tue Mar 21, 2006 6:30 pm

I just updated to 2.09 and get the following error when trying to open PWB: Failed to create empty document.

What's causing this?

Simon

Post by **Scott** » Tue Mar 21, 2006 10:01 pm

What version of PWB are you usng, PWB v2.09.3?

What version of Windows are you using?

What is the command line you are using for PWB if any?

--Scott

sheres54tea · Post by **sheres54tea** » Wed Mar 22, 2006 10:30 am

I am using 2.0.9.2
Windows XP Pro SP2
Using a batch to lauch PWB: "C:\Program Files\TeamSoftware Solutions\Public Web Browser v2\PWB.exe" "wisdom.biola.edu/ill/index.cfm"

Simon

Post by **Scott** » Wed Mar 22, 2006 11:14 am

You should upgrade to PWB v2.09.3 which corrects a problem with some URLs in the command line.

To upgrade, download the PWB v2.09.3 upgrade and copy the new EXE over the old EXE, no other files were changed.

--Scott

sheres54tea · Post by **sheres54tea** » Thu Mar 23, 2006 12:53 pm

I copied over the new executable. Still got the same error. What else could cause this error?

Simon

Morgyne · Post by **Morgyne** » Mon Apr 03, 2006 4:18 pm

I am having the same problem with any of the versions above 2.9.
I have it installed on both XP SP2 and Win 2k SPK4 with IE v.6

I have also tried uninstalling Public Browser and reinstalling it with 2.9
still the same problem.

My shortcut only points to the ini file on the server, with the exe running locally.

If a solution was found for the earlier reports, or if further information is needed let me know.

Thanks,

Morgyne

Post by **Scott** » Tue Apr 04, 2006 7:48 am

If you look at the properties of the shortcut that runs PWB, what is the exact command line?

--Scott

Morgyne · Post by **Morgyne** » Tue Apr 04, 2006 8:46 am

The command line is:

L:\TEAMSO~1\PUBLIC~1\PWB.exe /s /ini="\\lib5\pbrowser\version2\first\pwb-l-restart.ini"

I use deepfreeze and the thawspace is the L: drive, where the executable resides. The ini file is on a server share. I also have the loading window displaying.

Morgyne

Post by **Scott** » Tue Apr 04, 2006 12:43 pm

Try removing the quotes from around the path to the INI file.

L:\TEAMSO~1\PUBLIC~1\PWB.exe /s /ini=\\lib5\pbrowser\version2\first\pwb-l-restart.ini

Is this on a Windows XP or Windows 2000 computer?

If you copy the INI file locally, rename it to PWB.INI, and remove any command line switches do you still get the error?

What happens if you disable Deepfreeze?

--Scott

Morgyne · Post by **Morgyne** » Wed Apr 05, 2006 7:05 am

I still get the error with DeepFreeze in a thawed state, local ini file, and with the quotes removed from the shortcut.
I also tried it when I am logged in as local administrator, and I get the error.

Any further suggestions, this seems so strange to me and have never had
any problems with earlier versions.

This is on XP SPK2 and also my work computer which is a 2K SPK4 machine.

Morgyne

Post by **Scott** » Wed Apr 05, 2006 7:58 am

Are you running PWB from a shortcut or from a batch file?

Please zip the shortcut or batch file and send it to support@team2s.com.

If you right click on the PWB EXE file and select Properties, on the Version tab, what is the full file version (2.0.9.4)?

--Scott

Morgyne · Post by **Morgyne** » Wed Apr 05, 2006 2:00 pm

Thanks Scott, but I think I have it fixed, but will know tomorrow when I can set it up on more than 1 computer. Will post again the results of the test tomorrow.

Morgyne

Morgyne · Post by **Morgyne** » Thu Apr 06, 2006 8:56 am

Well, found the fix to the opening error and it seems to work just fine now.
The problem was in the .ini file, in previous versions the setting for
shellbar didn't cause errors, and was left blank, but in these later versions you had to put in the location name in the .ini file.

[FILES]

...
ShellBar=
(leaving it blank causes opening error even if
ShowShellBar=False in the Browser section is set.)

[FILES]

...
ShellBar=ShellBar
(just adding the name after the = stops the opening error.)

Hope this helps others.

Thank you for all your help and attention to the problem.

Morgyne

Post by **Scott** » Thu Apr 06, 2006 9:14 am

Thank you for taking the time to figure out where the problem is stemming from. I will make sure future version do not suffer the same problem.

Great catch.

Thanks,

--Scott

Post by **Scott** » Thu Apr 06, 2006 9:33 am

Inceidently, you will also get the same error when the following setting is not specified.

[Files]
...
FavortiesFolder=
...

This has been corrected in the PWB v2.0.9.4 or newer.

--Scott