faulting application mshtml.dll pwb.exe

[SaLSouL]

hello,

I have 6 machines running pwb as shell on win xpsp3, when I came in this morning, all 6 of them had failed to restart the browser and just had blank desktops..

error log states

Faulting application pwb.exe, version 2.1.0.7. faulting module mshtml.dll
version 7.0.6000.16981. fault address 0x000b2262.


Event ID :1000
Source : Application error


once all of the pc's were restarted everything was fine..

has anyone come accross this problem before ?


many thanks

[Scott]

Try upgrading to the current version PWB v2.10.9.

There is an issue with the newest Flash Player and versions of PWB previous to v2.10.8 that can cause this type of problem.

--Scott

[SaLSouL]

Hi scott

thanks for the reply..

however these are locked down and will not allow access to a flash enabled website, so It cant be that.


pwb is run as shell and it allows users to login to a Remote Application Server or check there OWA email via pwb. this service is hosted by citrix XenApp plugin, this then allows the user to open a browser within the remote session to gain access to the relevant resource. using IE 8 Firefox 3. it is at this point that they will have access to flash enabled websites. this is impossible without going through our R.A.S server.

Any other suggestions ?


many thanks

[Scott]

Have you tried using the new version?

There have been several enhancements from PWB v2.10.7 to PWB v2.10.9 that may correct the problem.

When using PWB v2.10.x, it is as easy as replacing the PWB.EXE file with the new PWB.EXE file.

--Scott

[SaLSouL]

so its just a case of replacing the pwb.exe and no other file ?

just thought I would check

[Scott]

Yes, from PWB v2.10.x to PWb v2.10.9, all you need to do is replace the executable. There are no changes to the INI file, or supporting files that need to be done.

--Scott

[SaLSouL]

thank you scott

I will report back if any more problems

regards

[SaLSouL]

Hi Scott,

This is still a problem with 2.10.9

AppName: pwb.exe AppVer: 2.1.0.9 ModName: mshtml.dll
ModVer: 7.0.6000.17023 Offset: 000eb391

error report>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="pwb.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="PWB.exe" SIZE="1496576" CHECKSUM="0xA6E69DB8" BIN_FILE_VERSION="2.1.0.9" BIN_PRODUCT_VERSION="2.1.0.9" PRODUCT_VERSION="2, 1, 0, 9" FILE_DESCRIPTION="Public Web Browser (March 19, 2010)" COMPANY_NAME="TeamSoftware Solutions" PRODUCT_NAME="PWB Application" FILE_VERSION="2, 1, 0, 9" ORIGINAL_FILENAME="PWB.EXE" INTERNAL_NAME="PWB" LEGAL_COPYRIGHT="Copyright (C) 2002-2009 TeamSoftware Solutions" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x176AE2" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.0.9" UPTO_BIN_PRODUCT_VERSION="2.1.0.9" LINK_DATE="03/19/2010 16:01:06" UPTO_LINK_DATE="03/19/2010 16:01:06" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="mshtml.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="mshtml.dll" SIZE="3599872" CHECKSUM="0x666F9A76" BIN_FILE_VERSION="7.0.6000.17023" BIN_PRODUCT_VERSION="7.0.6000.17023" PRODUCT_VERSION="7.00.6000.17023" FILE_DESCRIPTION="Microsoft (R) HTML Viewer" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="7.00.6000.17023 (vista_gdr.100222-0012)" ORIGINAL_FILENAME="MSHTML.DLL" INTERNAL_NAME="MSHTML" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x375637" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.17023" UPTO_BIN_PRODUCT_VERSION="7.0.6000.17023" LINK_DATE="03/11/2010 12:38:53" UPTO_LINK_DATE="03/11/2010 12:38:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


any suggestions please ?

thank you

EDIT : I have traced the problem to DisableDialogTimer, When this is set to true and an attempt is used to go to a website that is not on the URL.txt then the PWB crashes with the above fault error report, but when the DisableDialogTimer=False the attempt is still blocked by URL.txt but the browser does not crash. Could this be the problem.


many thanks

[Scott]

Thanks for the detective work.

Please send a copy of your INI file as an attachment to support@teamsoftwaresolutions.com and I will look into it.

--Scott

[SaLSouL]

any update scott I emailed you the .ini did you get it

regards

[Scott]

Yes we received the file thank you, but we are still looking into it.

--Scott

[SaLSouL]

thanks for the update scott.


good luck

regards

[Scott]

If you set the following do you get the error?

[Proxy]
UseCustom=False

--Scott

[SaLSouL]

Hi scott,

Yes PWB still crashes whether false or true

[SaLSouL]

hi scott,

hpe you are well, have you made any progress with this please ?


kind regards