Ancestry.com Error?

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tbax
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Joined: Fri Sep 21, 2018 12:30 pm

Ancestry.com Error?

Post by tbax »

Hello,

We've been using PWB for years now, and haven't had this error before. So, I'm not sure where/what is causing it. When patrons go to Ancestry.com through PWB, a bunch of boxes pop up
"Cannot start application" with the message "Cannot continue. The application is improperly formatted. Contact the application vendor for assistance."
I can click on Details for further information which is:

Code: Select all

PLATFORM VERSION INFO
	Windows 			: 6.1.7601.65536 (Win32NT)
	Common Language Runtime 	: 4.0.30319.34209
	System.Deployment.dll 		: 4.0.30319.34280 built by: FX452RTMGDR
	clr.dll 			: 4.0.30319.34209 built by: FX452RTMGDR
	dfdll.dll 			: 4.0.30319.34280 built by: FX452RTMGDR
	dfshim.dll 			: 4.0.41209.0 (Main.041209-0000)

SOURCES
	Deployment url			: https://www.ancestry.com/lp/cross-domain-cookie?OPTOUTMULTI=0%3A0%7Cc3%3A0%7Cc1%3A0%7Cc2%3A0%7Cc5%3A0

ERROR SUMMARY
	Below is a summary of the errors, details of these errors are listed later in the log.
	* Activation of https://www.ancestry.com/lp/cross-domain-cookie?OPTOUTMULTI=0%3A0%7Cc3%3A0%7Cc1%3A0%7Cc2%3A0%7Cc5%3A0 resulted in exception. Following failure messages were detected:
		+ Exception reading manifest from https://www.ancestry.com/lp/cross-domain-cookie?OPTOUTMULTI=0%3A0%7Cc3%3A0%7Cc1%3A0%7Cc2%3A0%7Cc5%3A0: the manifest may not be valid or the file could not be opened.
		+ DTD is prohibited in this XML document.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
	No transaction error was detected.

WARNINGS
	There were no warnings during this operation.

OPERATION PROGRESS STATUS
	* [9/21/2018 2:18:11 PM] : Activation of https://www.ancestry.com/lp/cross-domain-cookie?OPTOUTMULTI=0%3A0%7Cc3%3A0%7Cc1%3A0%7Cc2%3A0%7Cc5%3A0 has started.

ERROR DETAILS
	Following errors were detected during this operation.
	* [9/21/2018 2:18:12 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)
		- Exception reading manifest from https://www.ancestry.com/lp/cross-domain-cookie?OPTOUTMULTI=0%3A0%7Cc3%3A0%7Cc1%3A0%7Cc2%3A0%7Cc5%3A0: the manifest may not be valid or the file could not be opened.
		- Source: System.Deployment
		- Stack trace:
			at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)
			at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
			at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
			at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
			at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
		--- Inner Exception ---
		System.Xml.XmlException
		- DTD is prohibited in this XML document.
		- Source: System.Xml
		- Stack trace:
			at System.Xml.XmlTextReaderImpl.Throw(Exception e)
			at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
			at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
			at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()
			at System.Xml.XsdValidatingReader.Read()
			at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS
	No transaction information is available.


Does anyone know what this means / how to make the connection properly?

Thank you!

t

Scott
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Posts: 2539
Joined: Mon Dec 16, 2002 12:31 pm
Location: Rochester, MN
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Re: Ancestry.com Error?

Post by Scott »

It looks like Ancestry.com is trying to use Cookies. Make sure you do not have Cookies blocked in Internet Explorer via the Internet Options Control Panel applet.

Try running Internet Explorer side by side on the same computer logged in as the same user to see if the error is still reported by the web site.

You may also want to switch to PWB version 3 CEF which is Chrome based. PWB version 2 is Internet Explorer 11.0 based.

--Scott

tbax
Observer
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Posts: 5
Joined: Fri Sep 21, 2018 12:30 pm

Re: Ancestry.com Error?

Post by tbax »

Thanks Scott. Will give that a try.
I believe we are switching to v3 on the next pc refresh.

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